How does CustomAILab protect my child’s privacy?

We treat student data the same way a responsible educator would — carefully, minimally, and respectfully.

Here’s what parents should know:

What information do you collect about my child?

Only what’s needed for tutoring:

  • First name only (no last name, address, or identifying information)

  • Grade level and school subjects/courses

  • Learning style questions and AI tutor interactions

  • Basic account and contact details

We do not collect sensitive personal data like health records or government ID numbers.

Is my child’s data used to train AI models?

No.

Your child’s data is used only to support their learning inside CustomAILab. It is not used to train public AI systems or sold to third parties.

Where is the data stored?

All student data is stored on secure servers in Canada. All inferencing is done in Canada. We do not rely on foreign data hosting for student records.

Who can see my child’s information?

Only:

  • Authorized CustomAILab staff

  • Secure service providers needed to run the platform

  • You (as the parent or guardian)

We do not sell or share student data for marketing or advertising.

Can I see or delete my child’s data?

Yes.

Parents and guardians may:

  • Request access to their child’s information

  • Ask for corrections

  • Request deletion when tutoring ends

Just contact us at privacy@customailab.ca.

Why should I trust this platform with my child?

CustomAILab is founded by an experienced educator, not a data-driven tech company. The platform is designed around learning, not data extraction, and complies with Canadian privacy standards.

Privacy Policy

CustomAILab Learning Systems Inc. (“CustomAILab,” “we,” “us”) respects your privacy and is committed to protecting personal information in accordance with Canadian privacy laws, including PIPEDA and applicable provincial requirements.

What We Collect

We collect only the information necessary to provide AI-supported tutoring services, including:

  • Student and parent/guardian contact information

  • Grade level and course-related learning data

  • Student interactions with our AI tutoring tools

  • Basic technical data (e.g., device type, IP address, session logs)

We do not collect health information, government ID numbers, or unrelated personal data.

How We Use Information

Personal information is used to:

  • Deliver and personalize tutoring support

  • Align instruction with Ontario and Canadian curricula

  • Monitor learning progress and improve our services

  • Communicate with parents/guardians as needed

  • Meet legal and regulatory obligations

Student data is not sold, rented, or used for advertising.

AI and Data Use

Student interactions are used only within CustomAILab’s secure system to support learning. Student data is not used to train public or third-party AI models.

Data Storage & Sovereignty

Personal information is stored and processed on servers located in Canada, including Montreal, to meet Canadian data-sovereignty standards.

Sharing of Information

We may share information with trusted service providers strictly as required to operate the platform, or where required by law. All providers are subject to confidentiality and security obligations.

Children and Consent

CustomAILab serves students in Grades 7–12. Parental or guardian consent is required where applicable. Parents/guardians may request access to, correction of, or deletion of their child’s information.

Security

We use administrative, technical, and physical safeguards to protect personal information. No system is 100% secure, but we take reasonable steps to minimize risk.

Contact

For privacy questions or requests:

Privacy Officer
CustomAILab Learning Systems Inc.
📧 privacy@customailab.ca
📍 Ontario, Canada